Shipping and Returns

Our Shipping Policy

All Sales Are Final

​

We ask for a minimum of 7-10 business days for processing and shipping, depending on product availability and order volume. 

Please allow 15 business days if you ordered during a sale or up to 4 weeks if you ordered during the Holiday Season for processing. Once processed (7-10 business days), your order is shipped (3-5 business days to get to you).

Shipping:

Orders are shipped using the United States Postal Service (USPS), Monday through Friday. Orders are processed, shipped, and delivered on business days: Monday–Friday (excluding weekends and holidays).

In the case of a holiday, orders are shipped on the next business weekday. If product is out of stock, please allow 7-10 business days for products to be processed and shipped out. 

​

PROCESSING REFERS TO HOW LONG IT TAKES FOR US TO MAKE THE PRODUCTS. ALL OF JACKSON ROSE CANDLE CO. PRODUCTS ARE HANDMADE & FILLED TO ORDER. NOTHING IS MASS PRODUCED LEADING TO SLIGHTLY LONGER PROCESSING.

PRE-SHIPMENT OCCURS WHEN WE HAVE PRINTED YOUR LABEL. WE OFTEN PRINT LABELS EARLY IN THE PROCESSING RANGE, FULFILL ORDERS ACCORDINGLY AND DO A MASS PACKAGE DROP OFF LATER IN THE WEEK. IT IS POSSIBLE THAT YOUR PACKAGE CAN REMAIN IN PRE-SHIPMENT FOR UP TO A WEEK. 

*Please note that business days for shipping and processing times do not include weekends (Saturday & Sunday) and holidays. Processing time is an "additional" time frame separate to your shipping